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1.0

Each time I have phoned to change my residential address from the temporary UK address to my permanent South African Barclays have on the system, I get a different story each time after I have passed the security questions. Not easy either trying to understand their accent especially when the call center is based in the Philippines!!!

I have also written a letter with copy of my passport and municipal account to prove my address, to Leicester, UK by courier on 10th July 2018 and still no reply. What else do I have to do apart from flying over to the UK from South Africa and visit a branch personally.

Reason of review: Poor customer service.

Preferred solution: Change my address and courier to me my new Debit card.

Barclays Bank Pros: Helpful at the branch.

Barclays Bank Cons: Customer services very disappointing.

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