Barclays Bank
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud dept does not answer.
- Bad customer service and multiple fraud charges
Preferred solution: fraud charges credited
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed a payment did not receive paper bill, phone call, text or email
Preferred solution: Let the company propose a solution
User's recommendation: I absolutely would not recommend Barclays to any future customer
NO USEABLE CARD FOR MANY MONTHS!
MY CATELOGUE OF PROBLEMS WITH BARCLAYS, GROWS ENDLESSLY ON A DAY-TO-DAY BASIS! EITHER THEY HAVE EMPLOYED A BANKSTER, OR JUST INCOMPETENTS, I CANNOT TELL THE DIFFERENCE RIGHT NOW!
FOR MANY MONTHS I HAVE NOT HAD A CARD, AND PIN WHICH I CAN USE!
MANY MONTHS AGO, I DOWNLOADED THE BARCLAYS APP, AND THEN REGISTERED FOR TELEPHONE BANKING.
INITIALLY, IT WAS EASY-EASY TO REGISTER AND I FELT CONFIDENT THAT THEIR SECURITY SATISFIED ME. HOWEVER, THAT WAS ALL TO CHANGE!
I LEARNT THAT I COULD PERSONALISE MY BARCLAY VISA DEBIT CARD, AND I WANTED TO DOWNLOAD FROM MY GOOGLE PIXEL 4 MOBILE, A NORWEGIAN PAINTING, WHICH I PHOTOGRAPHED FROM THE LOUNGE WALL TO MY MOBILE PHONE. I ENTERED THE BARCLAY APP VIA MOBILE, AND READ THAT I NEEDED TO CLICK TO THE NEXT PAGE IN ORDER TO DO SO. AS SOON AS I LANDED ON THE NEXT PAGE, THEIR WAS A FOREIGN FLAG, I DID NOT RECOGNISE, AND IMMEDIATELY, THEIR WAS A MESSAGE FROM BARCLAYS STATING THAT MY NEW CARD WAS ON THE WAY?
WHAT? I WAS NOT GIVEN CHANCE TO SUBMIT MY OWN PHOTOGRAPH, BUT IT WOULD APPEAR, THAT SOMEBODY (POSSIBLY A BANKSTER A BARCLAY?), MAY HAVE BEEN STALKING ME, AND DID THIS? NOTHING I COULD DO, BUT WAIT TO SEE WHAT ARRIVED IN THE POST? WHEN IT ARRIVED, IT WAS JUST A SIMPLE VISA DEBIT CARD, (SAME AS USUAL, BUT SO MUCH FOR BEING ABLE TO SELECT A PERSONALISED CARD WHICH THEY ADVERTISED!
SO, WAS IT FALSE ADVERTISING? OR DID THE APP DISIGNER FAIL MISERABLY, AND WAS NOT UP TO THE TASK IN HAND?).
AFTER MY NEW CARD ARRIVED, I TRIED TO USE IT LOCALLY, BUT I WAS REJECTED? SO I WENT HOME TO RETRIEVE MY OLD BARCLAY VISA DEBIT CARD, AND TRIED AGAIN IN THE SAME SHOP? AGAIN REJECTED!
LATER THAT DAY, I CALLED BARCLAYS AND WAS SHOCKED TO DISCOVER THE AUTOMATED ROBOT, ASKED ME IF I WANTED TO PAY OFF MY BARCLAY CARD?
WHAT? AS I DO NOT HAVE ONE, WHY WOULD I WANT TO PAY OFF SOMETHING I DO NOT OWN? I REPEATEDLY TRIED CALLING BARCLAY PERIODICALLY THROUGHOUT THE DAY, BUT WAS ALWAYS TOLD, HOW LONG IT WOULD TAKE, DUE TO BEING SHORT STAFFED! MY FRUSTRATIONS GREW, I REPEATEDLY TRIED DAILY, BUT ALWAYS THE SAME MESSAGE.
EVENTUALLY, I WROTE TO BARCLAYS AND STILL HAD NOT RECEIVED ANY RESPONSE AFTER A MONTH! THE SERVICE WAS APPALLYING BAD, AND I BEGUN TO WONDER IF THE BANK WAS GOING UNDER? SOMETIMES, I WOULD BE TOLD THAT THE CALL WAS BEING ANSWERED IN INDIA.
FINALLY, FOR SECURITY REASONS, I CANCELLED THE NEW CARD (WHICH I HAVE NEVER HAD ACCESS TO) AND CHANGED MY CONTACT DETAILS. AGAIN, I WROTE TO BARCLAYS TO INFORM THEM.
I AM STIL L WAITING FOR A NEW VISA DEBIT CARD AND A NEW PIN.
MAYBE, I MIGHT CATCH A GLIMPSE OF A INDIAN ON THE NEWS SCRAMBLING ASHORE FROM A DINGY, CLUTCHING MY NEW CARD AND PIN?
THERE IS AN EVEN MORE SERIOUS COMPLINT MY FATHER HAS WITH BARCLAYS.
MANY MONTHS AGO, AFTER I HAD FIRST DOWNLOADED MY BARCLAYS APP ON TO MY MOBILE, AND ALL WENT PERFECTLY. MY FATHER COMPLAINED TO ME THAT HE HAD SUDDENLY BECOME LOCKED OUT OF HIS BARCLAY ACCOUNT? AFTER CALLING THEM AND COMPLAINING AND FINALLY DRIVING TO THE BANK, HE WAS INFORMED THAT A NEW CARD WAS ON ITS WAY. AS PROMISED, VERY QUICKLY IT ARRIVED.
HOWEVER, NOW I HAD A PROBLEM, AND ODDITIES WERE SHOWING UP IN MY BARCLAYS APP, AND ON THE ROBOT RECORDINGS; FOR INSTANCE, ARE YOU CALLING TO, TO PAY OFF YOUR BARCLAY CARD"? ETC. WHEN I COMPLAINED TO A LADY AT BARCLAYS BY TELEPHPNE ABOUT THIS ODDITY, I WAS AMAZED BY HER REPLY! VERBATIM "THERE ARE SERVICES ATTACHED, WHICH YOU MAY NOT HAVE, BUT DON'T WORRY, IT IS QUITE NORMAL!
I WAS AMAZED!
I WONDER IF IT WOULD BOTH HER, WHEN SHE NEXT CALLS HER EMPLOYERS, IF A ROBOT TELLS HER, "YOUR EMPLOYMENT IS TO BE TERMINATED, BECAUSE YOU HAVE SCREWED UP TOO MANY TIMES AND PISSED OFF TOO MANY CUSTOMERS". OR HOW ABOUT, "I'M DONE WITH YOU, YOU VIRUSED INCOMPETENT, DON'T COME BACK, AND DON;T ASK US FOR A REFERENCE EITHER, OR ALL OUR VERY PISSED OFF CUSTOMERS, WHO NEVER WANT YOU WORKING IN ANY BANK, OR FINANCIAL SERVICES EVER AGAIN, WILL COUGH, COUGH, COUHG ALL OVER YOU..."COVID 19 ATTACK".
I WILL BE INFORMING IN ANOTHER SESSION, A VERY GRAVE, SERIOUS, FRAUDULENT ACTIVITIES WHICH HAS OCCURED OVER A MONTH AGO ON MY FATHER'S BARCLAY CARD.
BUT SORRY, I NEED TO REALLY SHARPEN UP MY CLAWS A BIT MORE, BEFOREKNOR RIGHT THROUGH TO THE BONE ON THAT ONE!
IT WOULD APPEAR THAT THE RATINGS BELOW, HAVE AUTOMATICALLY BEEN SET AT 5 STARS?
PLEASE NOTE I WOULD NOT GIVE BARCLAYS 5 STARS.
FOR ACCURACY - EG MONTHLY TOTALS OF MY PERSONAL ACCOUNT - YES, THEY CAN HAVE 5 STARS,
FOR EFFICIENCY - NO 1 STAR
FOR HOW EASY IT IS TO GET A RESPONSE - 1 STAR
FOR ORGANISATION - 1 STAR
FOR BEING STAYING IN BUSINESS AFTER BREXIT ? - WE WILL JUST HAVE TO WAIT AND SEE?
User's recommendation: THE MONTHLY TOTALS ARE ALWAYS CORRECT, BUT THE SERVICE IS PAINFULLY SLOW, AND FRUSTRATING! NO ACCOUNTABILITY! NOT IMPRESSED! THEY WILL LOSE CUSTOMERS NEXT YEAR AT THIS RATE!
Worst company to do business with
- Lies
- Does not put the customer or service in customer service
- Unprofessional
Preferred solution: N4ew management that is customer oriented and knows how to do business
User's recommendation: Avoid Barclays They Are The Worst
Application
Barclays has taken all the credit i earned away i have no credit
User's recommendation: Dont trust barclays bank
Barclays alters your credit card statements at will. Barclays punishes you for doing business with them
- Barclays plays around with your credit card statements
Preferred solution: PUTTING THE CREDIT LIMITS BACK on all three Barclays accounts.
User's recommendation: Be careful of Barclays . They have lied to the credit bureaus. Barclays will do everything in their power to destroy your credit.
Cut my credit line
User's recommendation: Shop around, there are other no fee cards that offer higher credit with less interest
Discriminatory Credit Card Lending Practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud transaction
Preferred solution: Full refund
Allowed fraud in bank account. Allowed scammers into account
This really really needs to be resoluved and the people that did this dealt with. Management knew but did nothing.
Need someone done. Things like this are not good.
Really need some attention to this. Why?? This is not a phony complaint, now this is real, so real what is it.
I could not write a phony inquiry or review. This is real.
First my inheritance came to Barclays bank in March 2019. Was only supposed to be there just to be sent out. Well this is Nov of 2020, and things have only gotten worse, yes gotten worse.
What I say here is truthful and not false. I would not make a false complaint no.
First my inheritance came to Barclays bank in March 2019. Immediately two scammers entered the picture. One was BW the other was PM.
The management was informed of it, they cared less. In fact what else came out was this. There was a person in Barclays bank who set up the scammers. Yet now they have done nothing about this, no.
Meantime the pocket fees continued and continued to come, and we couldn't stop them either.
The management was basking in the illegal pocket fees.
There were months of this pocket fee or that pocket fee. Still never stopped either,
Now to bring you up to current happenings. We were forced to sign a phony will, yes a phony will to finally get the money. And a bunch of more money for pocket fees for the probate person to sign it.
AS of now, awaiting the final of this now.
I ask this. Why has this bank allowed fraud in their bank. Don't they understand that this is wrong. Or do they care.
Or is this just more pocket fees for someone in the bank.
This needs to end. The pocket fees need to be refunded, and the people in charge of this need to be punished.
Have more documentation if needed.
I really wish that someone seeing this msg would be able to help with resolution on this. But can it be done.
User's recommendation: Just be aware of what you put in your Barclays account. How the bank officials and that deal with you if you have complaints.
Stolen money and committed f***D, basically
- Oh such a good bank is here
- If they can rip you off with illegal and pocket fees
- That will happen
Preferred solution: Executive management involved in this. Refund of aillegal fees refunded. The people doing this fraud, found and punished.
User's recommendation: If you are dealing with barclays on something, make sure you know whats going on. Because if this bank can steal from you, they will steal from you. Then deny it happened.
Regarding account details
OPENING HOURS DISMAL
Preferred solution: Let the company propose a solution
User's recommendation: Try another bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent charges on JetBlue card
- No pros
- Deporable business conduct
- Total lack of customer service & empathy
- Dishonoraable
Preferred solution: Full refund
User's recommendation: Don't get a JetBlue Credit Card. It's not worth it. Get your Skymiles elsewhere. With Barclays you'll get no service and a lot of headaches.
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They are scammers. Never use Barclays. They are also arrogant despite being nobodys.
They also put their customers in dangerous situations by forcing you to use your accrued points for Uber only, with the Uber credit card. There is a lethal pandemic but Barclays does not care about you, only its greedy profits.
What a disgusting company. They used to let you use your points to reduce the statement balance but reneged on that after you get the card which might be illegal.