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I just applied and was approved for a Barclay llbean Visa online. Their website wouldn't allow me to access my site. The customer service said they couldn't help me. They repeatedly took my personal information, and said that I didn't have an account. Told me that they wouldn't be able to solve this for me and that I would have to call in a couple of days since they would not call me with a solution. What was supposed to be simple is turning out to be a nightmare! I wish I had never applied for this credit card!!!  Comments (12) |  |
| 1. Written by pauline b massachusetts, on 10-02-2010 19:24 Worst company ever. Said I was late, untrue then raised my rate to 27% I was never able to access website must of talked to 4 different people no one knew how to acess the correct web site. I cancelled my card, I am thinking of taking them to court and filing suit. |
| 2. Written by sf maine, on 03-01-2010 12:04 I am also in the process of cancelling my vaunted LL Bean card; a payment was never processed correctly on the website-I didn't know it-my rate went sky high because of "late payment" even though it was not late according to my credit report. I tried to work with customer service-no luck-they reluctantly agreed to set up a phone payment. After a lifetime of excellent credit ratings this card was a nightmare!! |
| 3. Written by Lizziebzmom, on 15-11-2009 22:12 I also canceled my card after being an excellent customer for many years. I usually pay balance monthly but in October I was on vacation for 4 months. When I returned and opened my mail I saw a bill for $128.00. I immediately went on the internet to pay it but it was at 9:00 (2 hours after the cutoff date but still the due date. Two weeks later I received a letter increasing my interest rate. I thought that was over the top for a payment made on the due date but 2 hours after an arbitrary cutoff time. In speaking with 2 "customer service???" reps and a manager, they stated they did not have any authority to recind the increase interest rate. I speaking with another manager I was told that the manager did indeed have the power to recind, but apparently chose not to. The other manager said her decision may have been different but she "couldn'e onlyt do anything" because I had choses to "opt out" (which was the only option I had at the time) LLBean which offers optimum customer service should not continue doing business with Barclay as they will cause LLBean to lose customers |
| 4. Written by Linda, on 07-11-2009 15:13 I never received a bill, either by mail or internet. Three months later I find that my $35 charge has grown to $86. What a racket!!! Oh yes, I did receive a letter telling me that my interest rates had been raised because on non-payment. Interesting that particular letter reached me but not the actual bill. Needless to say I cancelled my LLBean credit card. |
| 5. Written by Mark Collins, on 26-10-2009 11:24 I had a LLbean Visa until Sun Pacific Readers charged what they wanted to on it and left me with the bill. Now I an fighting to get the charges dropped. I don't want $500.00 worth of woman's magazines. |
| 6. Written by Ruppert Q, on 18-10-2009 13:59 I don't agree with BofA's stance either. However, Barclayys isn't much better in that greed is the sole motivator. They have increased my rate from 14.5% to 24% even though I have a clean credit record and NO past due payments. And, as you might expect, I heard from LLBean within 6 hours of my complaint and, now, after a day and a half, I have yet to hear from Barclays. It doesn't surprise me. Card is now paid in full and this customer remains p.o'ed. |
| 7. Written by me, on 19-09-2008 19:52 i have the card and after a few month have stopped using it, not because of any problem with llbean, but the credit card web site *** and i depend on it to make sure the charges are correct. The barclay site send alert emails days after the transaction and you cannot see pending charges. The BofA site sends an email within minutes or sometimes senonds of the transaction (at least after the pending charges have been settled) |
| 8. Written by Bill D, on 13-09-2008 22:55 As an LL Bean Customer Service Representative, Let me apologize for these service failures. The switch over from Bank of America to Barclays has been overwhelming. LL Bean and Barclays were projecting one million new customers in the first year. In fact one million people applied in the first 80 Days!!! Barclays Bank has a new call center in Oxford, Maine specifically to handle the LL Bean Visa. In response to the overwhelming amount of applications in the 60 days, Barclays used any call center at it could. The switch to Barclays Bank was caused by the quality Bank of Americas Customer service and Bank of Americas’ ethics. Bank of America withheld all of the LLBean visa card holders’ financial information, which is why everyone had to re-apply for the card. As of July 1st 2008 there were NO LLBean Visa cards. Now there are more than a million. I apologize for these first transition months. If you are an LLBean customer, you know we will do everything we can to deliver the world’s best customer service! At your convenience please call or e-mail LLBean Customer Service 800-341-4341 any time and we will be happy to assist you any way we can. Bill LLBean CSR2 |
| 9. Written by ThinkTwice, on 19-08-2008 16:32 Barclay is no better than BoA. It has its customer service in India to handle your sensitive personal information. |
| 10. Written by Roonii, on 05-08-2008 16:44 Based on my experience with new credit accounts - with ANY and all BANKS -- they want to know/need to know that the account number is in the hands of the customer-of-record before you can set up your online ID and password. Unless you had ALREADY received your plastic card in the mail and the account info, then I am not surprised you were unable to access your brand-new account. You must have the card in hand and call their 800 number from the home phone number given on your application, for verification of receipt purposes. After that you should be able to set up your password. I think this procedure applies regardless of whether you're approved by phone, mail or online...... |
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